Diploma in Hotel Management

Program Overview

The Diploma in Hotel Management is designed to equip students with the essential knowledge and practical skills required to manage hotel operations efficiently. This program focuses on front office management, housekeeping, food & beverage operations, customer service excellence, and hospitality leadership.

Graduates will be prepared to work in hotels, resorts, guest houses, and other hospitality establishments both locally and internationally.

Program Objectives

•Understand hotel operations and management principles

•Develop front office and guest service skills

•Learn housekeeping operations and standards

•Gain knowledge of food & beverage service management

•Build leadership, communication, and teamwork abilities

Course Modules

1.Introduction to Hotel & Hospitality Industry

2.Front Office Operations & Reception Management

3.Housekeeping Operations & Supervision

4.Food & Beverage Service Management

5.Hotel Accounting & Cost Control

6.Customer Service Excellence

7.Sales & Marketing for Hotels

8.Human Resource Management in Hospitality

9.Communication & Professional Development

Practical Training

•Front Desk Simulation

•Housekeeping Demonstrations

•Food & Beverage Service Practice

•Case Studies & Industry Projects

•Industrial Attachment / Internship (if applicable)

Career Opportunities

Graduates can pursue roles such as:

•Front Office Executive

•Hotel Supervisor

•Housekeeping Supervisor

•Guest Relations Officer

•Food & Beverage Supervisor

•Hotel Operations Assistant

Employment opportunities are available in hotels, resorts, lodges, cruise lines, and hospitality establishments.

Entry Requirements

•Minimum High School Certificate or equivalent

•Good communication skills

•Interest in hospitality and customer service

Certification

Upon successful completion, students will receive a Diploma in Hotel Management.